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Business Process Outsourcing (BPO)

At Resource Gate, we understand that managing non-core business functions can be a significant drain on your resources and time. Our Business Process Outsourcing (BPO) services are designed to help your organization streamline operations, reduce costs, and enhance overall efficiency. By outsourcing these functions to us, you can focus on your core business activities and strategic growth initiatives.

Our Services

Human Resources Outsourcing

Human resources outsourcing (HRO) is the practice of partnering with external providers to handle various HR functions such as payroll processing, benefits administration, recruitment, and employee relations. This strategic approach allows businesses to focus more on core activities, leverage specialized HR expertise, and potentially reduce operational costs associated with maintaining an in-house HR department.

Recruitment and Staffing

End-to-end recruitment services to find the right talent for your organization.

Employee Onboarding

Streamlined onboarding processes to ensure a smooth transition for new hires.

HR Administration

Management of employee records, benefits administration, and compliance with labor laws.

Payroll Processing

Timely and accurate payroll services, including tax calculations and compliance.

IT Support Services

ResourceGate Bangladesh offers comprehensive IT support services tailored to meet the diverse needs of businesses, ensuring seamless operations and enhanced technological efficiency. From proactive network management to expert help desk support, we empower organizations to thrive in today’s digital landscape.

Help Desk Support

 24/7 technical support to address IT-related issues and ensure smooth operations.

 Network Management

Monitoring and maintenance of your IT infrastructure to prevent downtime and enhance performance.

Software Development

 Custom software solutions to meet your specific business needs.

Marketing and Sales Support

ResourceGate Bangladesh provides specialized marketing and sales support services, leveraging strategic insights and innovative approaches to drive business growth and enhance market presence effectively. Our tailored solutions optimize customer engagement and foster lasting relationships, ensuring sustainable success in dynamic markets.

Lead Generation

Targeted lead generation services to help you grow your customer base.

Digital Marketing

Comprehensive digital marketing strategies, including SEO, PPC, social media marketing, and content marketing.

 Market Research

In-depth market research and analysis to inform your business strategies.

Back-Office Services

Back-office services encompass the administrative and operational functions that support a business’s core activities but are not directly customer-facing. These include tasks such as data entry, billing, procurement, inventory management, and IT infrastructure management, ensuring smooth operations and facilitating the organization’s overall efficiency.

 Data Entry and Management

Accurate and efficient data entry, processing, and management services to keep your records up-to-date and organized.

Document Processing

Streamlined document management, including scanning, indexing, and archiving.

Customer Support Services

Customer support services encompass the provision of assistance and solutions to customers before, during, and after their purchase or interaction with a company’s products or services. It aims to enhance customer satisfaction, resolve issues promptly, and build long-term relationships by addressing inquiries, providing technical support, and handling complaints effectively.

Call Center Solutions

Inbound and outbound call handling, customer inquiries, technical support, and complaint resolution.

Multichannel Support

 Email, chat, social media, and phone support to ensure a seamless customer experience.

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